Who’s your best friend when you start to run a retail business? Your employees, if you have any. They’re the people who will help you take money from customers. Hang on though, what about your bank manager? He or she is definitely worth keeping on the right side, just in case things get sticky and you need a bit of finance.
It’s true that your bank manager and your employees are your good friends if you treat them right, but they aren’t going to be your best friends, oh no! Your best friend will stand by you through thick and thin, will put up with (quite) a lot of abuse, and won’t answer you back. Have you got it yet?
Nope, the answer is not a dog. It’s your POS system. Okay, so it’s not going to be a shoulder to cry on when things are tough and it won’t come for a drink to celebrate a great day’s profit, but it will take a lot of work off your shoulders, providing you choose the right one for your business.
Just to help you get off on the right foot when selecting your first point of sale solution, here are five things you should look for.
1) User Friendly Operation
It’s going to be important that your best friend and your other friends get along. In other words, you don’t want your system to be the cause of employee dissatisfaction. So try to choose a solution that’s simple to set up and easy to use. Ideally, your point of sale solution should be so intuitive that training an employee to use it confidently takes less than an hour. Leading Providers, provide software that are relatively easier to learn and follow; thereby, enabling your business to thrive by cutting down on the overall cost and time of training your staff to use the acquired software.
2) Inclusive Back up and Support
Your best friend should have its own group of amigos to bring to your party, just for support, of course. When you’ve a store full of customers, the last thing you need is to have a problem with your POS system and nobody on hand to help you resolve it. Be sure to ask system vendors about their customer care policy. You need confidence that help is just a phone call away in the event that your hardware or software breaks down.
3) Free and Easy Upgrades
So you and your best friend don’t drift apart over time, you need to know that the solution you go in for is going to be future proof. Look for a system that’s built on a flexible platform and can be quickly and easily upgraded as new technology, such as mobile payment matures. Remember to get confirmation that these upgrades will be free too, at least for a reasonable period of time. The ideal way to go about it is to take professionally managed services, such as those offered by companies this would ensure that you don’t have to worry every time a new upgrade comes along, since reputed providers will make sure that you are up to date with minimal intervention on your end.
4) Affordable and Transparent Pricing
A true best friend will never have you putting your hand in your pocket unnecessarily. However, some vendors have subtle ways of continuously extracting money from you. Remember, there’s no such thing as a free lunch. If you aren’t paying something for the system up-front, make sure the pay-as-you-go pricing doesn’t tie you to a contract or subject you to cancellation fees.
So-called free point of sale solutions usually involve an agreement with a credit card processing service, who take a little piece of every card payment made by your customers. Over the term of the contract, you will probably pay the price of the POS system a few times over. If you can manage the initial investment, it might be better to purchase your system outright.
5) Compatibility with Your Online Web shop
If you run an online business on an ecommerce platform as well as a bricks and mortar retail outlet, you could opt for the ultimate best friend experience. Cloud based POS systems provided by Shopify , can help you run applications that can be used on an iPad or other portable device. The best thing about these systems is that they synchronize your physical and online business, meaning you don’t have to worry about managing separate inventories and payment systems.
Concluding Thoughts
Perhaps it would be a little sad if you really had a best friend relationship with your point of sale solution, but in all seriousness, it will be the most important tool in your retail business. So it makes sense to select the right one first time. Hopefully, the tips above will prove helpful in making an informed selection.